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Welcome to Macchia Jewellery - For enquiries please call 0353822177 or 0409608908

Terms, Conditions and Privacy

Shipping Destinations

Macchia Jewellery ships goods Australia wide.
International orders from other countries would need to be a special inquiry at this stage.

Shipping and Delivery Policy

We deliver products Australia wide using Express Post prepaid satchels. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Shipping times (excluding Christmas Trading period - see below) are estimated at between 3-10 business days depending on your location within Australia.
Christmas Trading - Orders received after the 15th December will not be guaranteed a pre Christmas Delivery. Due to our suppliers closing over the Christmas period, orders made between the 16th December and 10th January may not be delivered until mid January.

Currency

All transactions are processed in Australian Dollars (AUD)

Pricing Policy

All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Customer Service Policy

Macchia Jewellery is committed to providing exceptional customer service, a positive shopping experience and quality products. We endeavor to make sure that all products listed on our website are currently available and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy - Online Purchases

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. We also cannot provide a refund or accept returns under warranty due to misuse or everyday wear and tear; fine and fashion jewellery alike require a certain amount of care and attention when being worn every day, so we encourage our customers to consider this with all their jewellery.

*SALE ITEMS CANNOT BE REFUNDED; PLEASE CHOOSE SALE ITEMS CAREFULLY AND READ DESCRIPTION CAREFULLY BEFORE PURCHASING.

Macchia Jewellery Horsham specialising in Wedding Rings, Engagement Rings, Necklaces, Bangles, Custom Made Jewellery, Restoration and Repairs